Privacy Policy for Heat The Floor

Effective Date: September 26, 2025

Heat The Floor (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://heatthefloor.com/, contact us via phone at (209) 533-9276, email us at info@heatthefloor.com, or engage with our services as a leader in radiant floor heating and cooling systems in Northern and Central California since 1980. We are a California-based business with Contractor’s State License Board (CSLB) #632507, specializing in hydronic radiant heating/cooling installations, upgrades, repairs, and maintenance for new construction, remodels, and custom projects.

By using our website or services, you consent to the practices described in this policy. If you do not agree, please do not use our site or services.

Information We Collect

We collect information to provide and improve our services, such as designing and installing efficient heating/cooling systems for homes, businesses, and unique projects ranging from small structures to large estates.

• Personal Information You Provide: When you request a quote, schedule maintenance, or contact us, we may collect your name, email address, phone number, mailing address, project details (e.g., square footage, location), and payment information if applicable.
• Automatically Collected Information: When you visit our website, we may collect device information (e.g., IP address, browser type, operating system), usage data (e.g., pages viewed, time spent), and cookies or similar tracking technologies to analyze site performance and user behavior.
• Information from Third Parties: We may receive data from contractors, architects, or partners involved in your project, such as referral details or service history.

We do not knowingly collect personal information from children under 16 without verifiable parental consent.

How We Use Your Information

We use your information to:

• Respond to inquiries, provide quotes, and deliver services like radiant system installations, upgrades (e.g., thermostats, pumps, solar thermal), repairs using thermal imaging, and preventative maintenance.
• Communicate with you about your projects, send updates, or notify you of service opportunities.
• Improve our website, services, and marketing efforts, such as tailoring content about our 40+ years of experience serving over 2,000 customers.
• Comply with legal obligations, including California contractor licensing requirements.

How We Share Your Information

We do not sell your personal information. We may share it in limited circumstances:

• With service providers (e.g., payment processors, email platforms) who help us operate, bound by confidentiality.
• With business partners (e.g., suppliers for materials) for project fulfillment.
• If required by law, such as in response to a subpoena, or to protect our rights, safety, or property.
• In the event of a merger, acquisition, or sale of assets, your information may be transferred.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, such as secure servers and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Your Rights and Choices

You can access, correct, or delete your personal information by contacting us at info@heatthefloor.com or (209) 533-9276. You may also opt out of marketing communications at any time.

For residents of California, see our CCPA Privacy Notice below for additional rights.

Cookies and Tracking Technologies

Our website uses cookies for functionality and analytics. You can manage preferences through your browser settings. We do not respond to “Do Not Track” signals.

Changes to This Policy

We may update this policy periodically. Changes will be posted here with the updated effective date. Continued use of our site or services after changes constitutes acceptance.

Contact Us

For questions about this policy, contact:
Heat The Floor
Phone: (209) 533-9276
Email: info@heatthefloor.com

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CCPA Privacy Notice for Heat The Floor

Effective Date: September 26, 2025

This CCPA Privacy Notice supplements our Privacy Policy and applies solely to California residents exercising rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). Heat The Floor, a sole proprietorship doing business as Heat The Floor with CSLB #632507, qualifies as a “business” under the CCPA because we collect personal information from California consumers and meet other applicability thresholds.

Your Rights Under CCPA

As a California resident, you have the following rights regarding your personal information (PI):

1. Right to Know: Request details on categories and specific pieces of PI we have collected, sources, purposes, and third parties with whom we shared it (up to twice in 12 months).
2. Right to Delete: Request deletion of your PI, subject to exceptions (e.g., for completing a transaction or legal compliance).
3. Right to Correct: Request correction of inaccurate PI.
4. Right to Opt-Out of Sale/Sharing: We do not sell or “share” (for cross-context behavioral advertising) your PI. If this changes, we’ll provide an opt-out link.
5. Right to Limit Use of Sensitive PI: We do not collect or use sensitive PI (e.g., precise geolocation, health data) beyond what’s necessary for our services. If we do, you can limit its use.
6. Right to Non-Discrimination: We will not discriminate against you for exercising these rights, such as by denying services or charging different prices.

PI categories we may collect (as defined by CCPA) include: identifiers (e.g., name, email), commercial information (e.g., project details), and internet activity (e.g., site visits). We have not sold or shared PI in the past 12 months.

How to Exercise Your Rights

Submit a verifiable request:

• Online: Via a link on our website (to be added upon request).
• Email: info@heatthefloor.com (include “CCPA Request” in subject).
• Phone: (209) 533-9276.

We will verify your identity (e.g., via matching provided details) within 45 days (extendable by 45 days if needed). Authorized agents must provide proof of authorization. We do not charge fees unless requests are excessive.

For questions, contact us as above. This notice does not address cross-context behavioral advertising, as we do not engage in it.